Spokane residents will soon report non-emergency issues by dialing 311, instead of Crime Check. Spokanites will be able to report crime tips, get access to city services and report issues like potholes or abandoned cars — all to the same three-digit number.
This change takes effect on October 27. Until then, residents should still call 509-456-2233 to reach the Spokane Police Department and Spokane Fire Department for non-emergency needs. If it’s an emergency, dial 911.
The change will make reporting faster and easier for residents, according to Spokane Mayor Lisa Brown.
“I do fully anticipate that we are going to have a system that people are happier with and that gets good outcomes,” she said.
Residents can also make a service request online on the city’s website.
This is part of the city’s transition to an autonomous emergency communications system over the next two years, after Spokane Regional Emergency Communications [SREC] voted to separate from the Spokane Fire Department in 2025.